Personal Data: Any information that could be used on its own, or in conjunction with other data, to identify an individual.
As of the 25th May 2018, the General Data Protection Regulation (GDPR) enforced by the European Union, came into effect and aims primarily to give control to individual over their personal data and to simplify the regulatory environment for international business by unifying the regulation.
Data we collect
Botswana Bespoke Safaris will only gather personal information that is reasonable and fair for us to deliver a service to you. The types of personal information that Botswana Bespoke Safaris collects will depend on the circumstances of collection, and on the type of service you request from us. These purposes include registering to receive e-newsletters, requests for further information or a quote on one of our trips, making a booking or asking a question about Botswana Bespoke Safaris’ products.
When you request us to make your travel arrangements, we may collect necessary personal information from you such as your full names, address, passport details, flight and other travel details, credit card number and expiry date, billing address, telephone numbers (including emergency contact details), dietary requirements (if any), weights, insurance details and medical conditions relevant to your travel arrangements.This personal data is used to fulfil our obligations to you, with preparing a quote and booking your safari, and keeping in touch along the way during your safari.
There may be occasions when Botswana Bespoke Safaris collects information about you from a third party, for example, from people booking travel on your behalf (e.g. your travel agent, or tour leader).
How we collect this data
Enquiry: When you email us, call us, complete our booking forms or pop into our offices, we shall be requesting some or all of the above information from you. We securely enter only the applicable information we require into our database.
Cookies: A cookie is a simple text file that is stored by the browser (e.g. Internet Explorer) on your computer or mobile device. They allow a website to ‘remember’ you. We use a minimal number of cookies on our website, and most are purely for analytical marketing analysis. Information gathered may include the internet domain you use, your IP address or other device identifier, your browser type and version (e.g. Chrome or Internet Explorer), the operating system and platform that you are using (e.g. Windows or Mac), the screen resolution of your device, the dates and times when you access our website, the full URLs of the pages you visit and the websites or links that you use to access our website, login information, details of products or services that are viewed and the length of visits to certain pages of the website.
Newsletters: Any email direct marketing will contain a link that will enable you to unsubscribe at any time as well as Botswana Bespoke Safaris’ contact details should you no longer wish to receive any direct marketing material from us.
Social Media: We may collect your contact details when you enter into competitions or promotions, or complete surveys , or, when you engage with us on social media (by mentioning or tagging us in a post or contacting us directly) this is so that we can respond to any comments and queries you have.
Testimonials: Periodically, we post testimonials on our website and the information we generally include are first names, country of origin and an excerpt from your feedback.
Disclosure to third parties
Botswana Bespoke Safaris will not sell, rent or trade your personal information to any other third party. The only organisations that will have access to your personal information collected by us are third parties that require your personal information with respect to any booking that you make, such as airlines, camps, lodges or other service providers. When we do need to disclose your personal information to third parties, we will endeavour to ensure that the relevant parties are reputable companies and are bound by similar privacy policies.
Safeguarding your personal information
Botswana Bespoke Safaris will take all reasonable steps to protect your personal information supplied. This includes taking appropriate measures against unauthorised access, modifications, misuse and disclosure. Credit card details are NOT stored on Botswana Bespoke Safaris’ servers.
Retention of personal information
Your rights to your personal information
Botswana Bespoke Safaris: bespoke travel at its best!